In the rapidly evolving landscape of enterprise AI, a significant transformation is underway. We’re witnessing a shift from basic automation to sophisticated agentic AI capable of understanding, ...

Adopting Intelligent Virtual Agents (IVAs) is a strategic move that can revolutionize your business, but it’s not just about flipping a switch. To realize the full power of IVAs, you need to plan ...

In most contact centers, agent management isn’t failing because leaders don’t care. It’s falling short because daily operations are overloaded with friction points. Frontline staff deal with outdated ...

Trained as an expert on your business, answering common questions using your website, smart FAQs, and uploaded docs. Books appointments and sends text reminders, keeping your schedule (and customers) ...

Q4 2024 revenue and operating margin above guidance range with record cash flow Exceeded $50 million ARR from new products Kira Makagon promoted to President and Chief Operating Officer BELMONT, Calif ...

Customer satisfaction is a core metric for companies. Satisfying customers has a number of benefits on the overall business, such as increasing loyalty and encouraging word-of-mouth. Customer ...

If you’re looking for a rundown of powerful yet free Discord alternatives, you’ve come to the right blog. With teams of all sizes adopting a work from anywhere approach to business, keeping in touch ...

The biggest problems that businesses face today aren’t limited to the problems related to hiring, marketing, or revenue. While those are all-season problems for businesses across the world, the real ...

For the past year, companies across the world have had to rethink work—and they succeeded. Many companies worked from home, added new technologies, encouraged time off, and completely shifted their ...

Video conferencing builds a technological bridge between you and your team—no matter where you are all working. Thanks to advances in tech, teams can now collaborate, brainstorm, and discuss projects ...

Have you been asked to do more with less lately? Economic conditions have created pressure to cut costs. But, it can’t come at the expense of added value. For many, moving from an on-premises PBX to a ...