Yokohama delivers on promised agentic AI capabilities while the Moveworks buy speeds ServiceNow’s ability to provide AI agents to customers.

Anna has extensive experience in enhancing employee engagement and talent management within diverse North American enterprises. She is skilled in leveraging data-driven insights and critical thinking ...

Also, Nextiva announces a new workforce management capability, Wildix launches x-bees, and Ivanti releases a report on unsafe work practices.

Google offers its full-time employees working from home a supply of high-end instant Covid-19 tests. Meanwhile, the contract workers still coming into offices have to wait longer for results.

TeamCollaboration_060920-AdobeStock_302967830.jpg For the last several years, businesses have been flocking to team collaboration tools like Microsoft Teams to deal with work-from-anywhere ...

Former WeWork executives launch their hybrid work service, and HR analytics provider Crunchr readies platform changes.

Accommodating new technology demands and fostering cross-functional work environments are top priorities as leaders reassess office spaces.

Social Setting In a Tuesday session Dave Stein, principal with Stein Consulting Group, shared results of a team collaboration "shootout" in which he compared top apps, and on Wednesday I hosted a ...

Preview this pair of sessions rounding up “boots on the ground” perspectives from professionals who have migrated their UCaaS or voice systems.

Everyone following AR/VR has been waiting for the “iPhone moment,” when the technology finally reaches a place where the mass market “gets it” and then actually obtains it. Did Apple just pull it off?

Explore the latest news and expert commentary by Mark J. Fletcher, ENP, brought to you by the Contributor of No Jitter ...

By applying AI and advanced analytics beyond the walls of the contact center, service organizations can get smarter about customer interactions.