For the third consecutive year, Concentrix was positioned as a leader on three global CXM PEAK Matrix® Assessments (Americas, ...

No te pierdas la ponencia “Revolucionando el CX con iX Hello™ Concentrix”. Nuestro nuevo asistente virtual potenciado por GenAI, diseñado para impulsar la productividad, calidad y precisión del ...

No ambiente digital atual, entender a experiência do cliente tornou-se essencial para qualquer negócio. Esta experiência vai além de um bom atendimento, abrangendo toda a jornada do consumidor com a ...

The working world is undergoing significant transformation. Employers everywhere are questioning how to improve employee wellbeing and ensure their teams have the right tools to manage work-related ...

As a valued client for nearly a decade, this banking company already benefited from the human side of Concentrix with over 500 collections advisors, but was looking to extend the technology side of ...

Major League Baseball (MLB) has a complicated history with sports betting. Icons like Pete Rose and Shoeless Joe Jackson, once revered, have been excluded from induction into the baseball Hall of Fame ...

Artificial Intelligence is evolving at a rapid pace. Whilst AI’s value is immense, it poses significant ethical considerations. These considerations can have lasting consequences for those using and ...

Artificial Intelligence is evolving at a rapid pace. Whilst AI’s value is immense, it poses significant ethical considerations. These considerations can have lasting consequences for those using and ...

Our client faced difficulties with its existing retail software solutions, which operated on a slow framework and provided minimal functionalities for its users—hardly what premium customers look for ...

Your business is running along well, you’ve spent years building custom workflows on a platform or software solution. Your IT team understands exactly what to do and when to do it to ensure your ...

Concentrix’ Decision Tree Library Application has been recognized as a winner at the 2024 Merit Awards for Technology in the Software and Applications category. The Merit Awards are designed to ...

Many UK car buyers have been unknowingly paying higher interest rates resulting from discretionary commission arrangements (DCAs) when buying from dealerships. The use of DCAs means that auto lending ...