Carnival's elimination of lifetime loyalty status has long-time cruisers furious. Comments from their brand ambassador ...

Carnival Cruise Line is replacing its longtime loyalty program with Carnival Rewards, a flexible, points-based system ...

According to a statement shared by the company’s Brand Ambassador John Heald, Carnival Cruise Line will listen to its guests ...

Popular loyalty programs with major brands are set for shake-ups in the new financial year, with one to close for good.

Any points that customers have earned through the Just Shop Rewards program will be valid up until July 26, after which they ...

Although the cruise line is facing even bigger issues now, Carnival has come up with a solution for one loyalty program ...

Carnival has released another letter in an unsuccessful attempt to lessen the backlash to their new loyalty Rewards Program.

The cruise company is making changes that will put greater emphasis on how much its guests spend, rather than how many days ...

Brands that want to build and sustain customer lifetime value are putting personalization, AI and value-driven loyalty ...

Airlines are launching extreme travel challenges to drive loyalty and buzz — but these stunts raise concerns around sustainability.

Agoda CEO Omri Morgenshtern believes the best loyalty program for travel companies is simple: just keep prices low.