THE companies that have let down customers the most in the past year have been revealed. Consumer group Which? has named the ...

Revenue is on the Line: The number one factor reported to create lifelong, happy customers is offering text, video call, photo sharing, and other mobile features in customer service (69%).

Most of us don’t read the full listing. “Generally what I’ve heard is that they’re selling electronics or higher-end items, like the latest smartphone or Nike sneakers,” Schober says. “Then they say ...