Customer service is incredibly important to any business, especially online retailers. But Zappos.com's CEO argues that there's actually a higher priority that business should keep in mind.

Make company culture a first priority and the rest — including marketing and customer service — will fall into place. That was the message Zappos Chief Executive Officer Tony Hsieh hoped to ...

When Zappos recently offered at least three months’ severance to anyone who chose to leave by April 30, it was an offer many couldn’t refuse.

Siefker, who joined Zappos.com as a temporary hire in San Francisco five years ago, said everyone is encouraged to share their ideas about how to improve the company's culture and business.

Last week I wrote about several different companies using Twitter as a Business Intelligence tool. After I posted the article, I received a Twitter from Zappos.com CEO Tony Hsieh thanking me for ...

Zappos Labs launched an innovative new service in just 12 weeks by committing to flexible, collaborative chunks of work, one week at a time.

Zappos CEO Tony Hsieh has informed his workers and managers in a memo that Las Vegas-based Zappos, the downtown online retailer owned by Amazon, is going manager-free by the end of April and that m ...

A few months ago, online shoe retailer Zappos did away with job titles for its 1,500 employees. Now, the company is taking the ax to job postings. Zappos, based in Las Vegas, plans to hire at ...

Amazon.com said it has agreed to acquire shoe retailer Zappos.com in a stock deal valued at $807 million.

Happiness has always been an obsession for Tony Hsieh, the 43-year-old CEO of online shoe and clothing retailer Zappos. An enthusiastic attendee of raves in college, Hsieh was influenced by the cul… ...

Zappos CEO Tony Hsieh. Charley Gallay/Getty Images Since last summer, Zappos has been operating as a full-blown "Holacracy," an experimental way of running a company that gets rid of traditional ...

Fail to contribute to company culture, whether by being uncommunicative, a high achieving loner or simply not a people person, and you can lose your job at Zappos.