When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

Bad customer service is one thing, but bogus customer service is becoming an increasingly common way for scammers to cash in ...

It still allows its customer-service representatives to spend hours on a single call, and still accepts product returns within 365 days of purchase, shipped back for free. Zappos' Chief Executive ...

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian Siemiatkowski admitted the automation-led model had ...

For at least half a century, the National Weather Service has been an around-the ... has contracted by nearly 600 people — the same number of departures the agency saw across the past decade ...

Walmart is preparing for sweeping changes in the way consumers shop, investigating how to make products appealing not just to human consumers, but also to the AI agents that will one day shop on ...

Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance. Whether you were in a boutique, in a hotel lobby, or even just on ...

Marks & Spencer has revealed that some personal customer data was stolen in the ... used the DragonForce cyber crime service to carry out the attacks. DragonForce operates an affiliate cyber ...

Surveillance footage confirmed that Rasbach was at the restaurant on that date. The customer said she was halfway through her to-go bowl of spring mix, grilled salmon and beef bulgogi and toppings ...