A Zappos employee recently had a customer-service call that lasted 10 hours, 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

The Zappos Customer Loyalty Team in Las Vegas, NV recently broke its company record for the longest customer service call ever. Representatives of the online retail giant are trained to help ...

"My passion is customer service and company culture… shoes just happen to be a mechanism for me to realize that," he said. "That's why Zappos is more focused on customer service. If we were just ...