To manage costs, this Japanese technology company charges employees in internal currency for things like coffee and meeting rooms. Could this tactic catch on in the U.S.?

In all, the global call center industry is poised for a dramatic shift in the coming years, and the world will be on the line to hear about the results.

Zappos has some stellar deals for July 4, and you can save up to 50% on sneakers and sandals from brands like Hoka, Clarks, Easy Spirit, and more.

Discover the best call center software available today. We selected these options based on factors such as key features, uptime, pricing and more.

VitalPBX Call Center Solution How VitalPBX Helps Call Centers Cut Costs, Scale Fast, and Improve Customer Service in 2025 Our self-hosted Call Center PBX plan is more than a product—it’s a ...

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

This upstate New York town is a showstopper for scenery 10 arrested after ambush on Texas ICE detention facility, officials say Dumb Things In The Big Bang Theory That Everyone Ignores ‘Could ...

The Duramo SL 2.0 has dropped to an almost unheard-of $55 at Zappos, offering signature cushioning technology that typically comes with a much higher price tag.

Attorneys released Pir Muhammad’s death certificate from Pakistan but said they still don’t know how the man knew the former Zappos chief executive.

CNN anchor Jake Tapper defended his colleague Natasha Bertrand after President Trump called for her firing in response to her reporting on leaked intelligence relating to U.S. strikes on Iranian nu… ...