From a redesigned mobile app to AI-powered rebooking tools and faster airport kiosks, American is rolling out smart solutions ...

Director Ron Howard Improvised Throwing His Hat at Seth Rogen on ‘The Studio': ‘He Immediately Went Into the Seth Laugh' ...

None ...

American Airlines recently announced the formation of its Customer Experience Advisory Board, led by AA’s chief customer officer, Heather Garboden. CX is now in the C-suite.