When her call to a video relay service interpreter is connected, Vincent’s TV shows a split screen of two live images: the interpreter on one side and Vincent on the other. (The videophone ...

“Do no harm” is the guiding principle of American Sign Language (ASL) interpreters’ professional code of conduct. But when Joe Klug, 28, worked as a Video Relay Service (VRS) interpreter for ...

“You have a customer using sign language contacting you with the Purple VRS system,” May, 31, spoke into a headset to the man who picked up at Seattle’s MOD Pizza. “I’ll be interpreting ...

ASL interpreters working with VRS companies have reported difficult working conditions: workers experience high levels of muscular strain, distress, and burnout, leading to high turnover ...

Sorenson also propelled more than 275 new interpreters into Video Relay Service (VRS) careers through its Emerald Program, designed to bridge the school-to-work gap that delays employment for many ...