Most people are able to apply online but only about a third of those who call reach a live person. The number of call center ...

Unemployment benefits are becoming a financial lifeline for millions of Americans after their employers shut their doors to help stem the spread of the coronavirus.

Just keep waiting. Just keep waiting," Cory Collins said, who has had what's called an incarceration hold on his unemployment benefits. The hold, DEO explained, is meant to prevent unemployment fraud.

DENVER - Unemployed Coloradans say the state is forcing them to wait on hold for up to two hours to ask questions about their unemployment insurance benefits and frequently get busy signals that ...

Frustrating. Nerve racking. Confusing. Ignored.These are the words I’ve repeatedly heard over the past two weeks from Hoosiers who’ve applied for unemployment insurance benefits through the state.

A little more than six hours. That’s the average time unemployed Virginians waited on hold on July 30, 2020, to talk to a customer service representative about their unemployment benefits (or ...