Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Copy and customize these 7 customer support templates for your own CS team and experience the efficiency of templatized emails.

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.

Customer service and customer support are crucial aspects of the customer experience. Done right, they foster customer loyalty, word-of-mouth referrals, and more recurring revenue.

What Is Customer Service? Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services.

He thought by calling customer support, he’d get some answers. Turns out it made the situation worse. That’s when he emailed On Your Side, so this doesn’t happen to you.

The My Templates feature in the new Outlook app allows you to create new email templates and save them for future use with just a few clicks.