The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

"The difficulty and confusion trying to reach local Social Security offices by phone raise emotional levels," a Philadelphia ...

You can contact the Social Security Administration (SSA). There are three ways to contact the SSA to get information and solve issues: online, by phone, and in person. Read on to learn more about ...

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...

An internal Social Security memo says eliminating phone service would require 75,000 to 85,000 more people per week to visit an office — over 4 million annually.

Social Security’s acting commissioner, Leland Dudek, said the White House pushed him to make the phone service changes as rapidly as possible. Dudek already delayed the changes once and said ...

Best times to call the Social Security Administration. The SSA typically receives 80 million calls each year to its national 800 phone number. Based on the average daily call volume data from ...

The Social Security Administration (SSA) has beefed up its fraud prevention tools so users can safely claim files over the telephone. Effective Monday, April 14, the new SSA system — using ...