"The difficulty and confusion trying to reach local Social Security offices by phone raise emotional levels," a Philadelphia ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Top Democrat raises concerns about Social Security Administration removing public dashboard metrics that tracked call wait ...

Attorneys for survivors say DOGE’s slashing of staffers and field offices may make it harder to correct a longtime glitch ...

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

Poughkeepsie is reopening a Social Security office in town after a temporary closure in January and months of confusion.

Wait times for people calling the Social Security Administration (SSA) have reportedly skyrocketed in the first few months of ...

If you decide to stay, the guard warned Melinda Henneberger, you will be here for hours and they still won’t help you.

Social Security Commissioner Frank Bisignano has a “technology agenda” to improve productivity at the agency, which has shed ...