Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

Kipyegon shaved 1.22 seconds off her previous best of 4:07.64 (though her time in Paris is not world record eligible). No other woman has ever broken 4:08 for the mile; former world record holder ...