ChatGPT is taking another step into the workplace with new features aimed at enterprise users. It can now connect directly to ...

Discover 9 actionable tips to master Microsoft 365 Copilot and transform your workflow with AI-powered productivity tools. AI ...

Work management vendor Asana this week unveiled a new library of AI-assisted workflow templates, designed to help organizations introduce AI into their team workflows where it will have most impact.

Atlassian recognized this and in 2013 formally launched Jira Service Desk, a workflow solution that applies a ticketing and automation logic. The main uses for Jira Service Desk have been IT help ...

Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction ...

IT support and systems administration positions — especially tier-one and tier-two help desk jobs — are expected to be hit particularly hard with job losses. Those jobs entail basic IT problem ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...

Atlassian recognized this and in 2013 formally launched Jira Service Desk, a workflow solution that applies a ticketing logic. The main uses for Jira Service Desk have been IT help desks ...

When Respell founder Matthew Rastovac was in high school, he did an internship where his job was to copy information from a government website into a spreadsheet. It was mind-numbing work, so ...