To build the right impact and loyalty in customer relationships, this means that businesses need to strike the right balance ...

Kenya has launched a national digital platform aimed at protecting and monetising indigenous knowledge, giving communities power to control, benefit from and pass down their cultural heritage.

ServiceNow Federal CTO Jonathan Alboum, former Department of Agriculture CIO, says ServiceNow can help federal agencies meet efficiency goals.

Nvidia is the driving force behind the AI Revolution, with its chips creating a ripple effect for software giants like Adobe, Salesforce, and ServiceNow. Enterprise AI adoption is expected to ...

A knowledge base can help to keep prospective buyers and established customers informed, but to work it needs to be informative, concise, and consistent. To help your organization put its best foot ...

What makes a knowledge base article template well-structured? Having a range of knowledge base article templates allows you to quickly create new content. But if you want to consistently produce ...

Casey Coleman, vice president of the global public sector for ServiceNow, has received the 2025 Wash100 Award. Coleman recently met with Executive Mosaic CEO Jim Garrettson, who presented her with ...

ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations — without ripping out what already works.

ServiceNow’s Knowledge 25 event in Las Vegas was bigger than ever, and in this Techzine Perspective we’re here to break down the key takeaways from this year’s conference. From bold moves in the CRM ...

An applications engineer shares the details of creating a knowledge assistant at a manufacturing facility.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.