A survey on resident experience by the National Association of State Technology Directors shows states are making strong ...

This is surprising considering a recent Forrester report found that 72 percent of people would prefer a self-service model (like a portal) to resolve a customer service issue rather than use phone or ...

Physician interest in customer service portals like Merck Services and Pfizer PRO is on the increase -- even though actual use decreased between 2007 and 2008. Anthony Vecchione November 19, 2008 4:32 ...

Self-service portals have emerged as indispensable tools ... It’s this readiness for change that’s led to the successful implementation of the new ITSM system and continues to power the ...

The findings reveal that as digital-first expectations reshape the B2B landscape, there is a growing urgency for enterprises to offer Self-Service Portals (SSPs) as a core part of the aftersales ...

More and more people and businesses are using public service portals to follow administrative procedures, but the percentage remains low. This is the conclusion of a report on assessing public service ...

The winds of change are a-blowin', and B2B companies ... directly to each buyer's specific interests and needs. Self-service is all about customer empowerment. Designing a user-friendly portal ...