With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

I can hear it in your voice when you call the Car Pro Show.  You are nervous about going to the finance office after agreeing ...

Explore what are the basics of a visible website in 2025 and understand how to enhance your online presence effectively.

It's a delicate balance using customer data to create memorable experiences without jeopardizing the relationship you’ve ...

Keep reading to find out which companies we found had top-tier service at a competitive price, including several new honorees ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

In the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki emphasizes the untapped potential of the service BDC.

Delta Air Lines is renaming its fare classes, including folding Basic ... service, and its Delta One business class will keep their names. “As we listen and learn about what our customers want ...

The best Ethereum wallets will not only secure the keys to their Ethereum assets, but also be cost-effective and provide rich ...

"When you're really angry, you want ... for basic questions, may be much quicker using a web chat than contacting a company by phone or email, but none of the CR members or customer service ...

Allan Hirsch, the founder of Hirsch’s Homestore, a South African retail powerhouse, tells how he failed grade 10 and went on ...