With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

we need to go back to some basic questions: Who is a customer? What do businesses want from a customer? The Oxford Dictionary defines a customer as a person who buys a product or service from a ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Scalable customer journeys. CXA allows businesses to automate entire customer journeys. It provides consistent service and proactive engagement that improves satisfaction and retention.

In times of uncertainty, focus on being great at the basics. As a college baseball ... Provide the best service to your customer each day. When you and your team members make the customers a ...

Consumers looking for information, whether about a product or customer service options, expect their efforts to be met with adequate results. Consumers want to get out what they put in ...