Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

In the aftermath of significant layoffs by Salesforce linked to its deployment of AI tools, the company now says it is ...

Marc Benioff thinks the AI future of the office is already here, and he has the data to back that up within his company.

Marc Benioff said AI at Salesforce achieves 93% accuracy in customer interactions. We're in the midst of a "digital labor revolution," potentially worth trillions, Benioff says. "AI is doing 30 to ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce CEO Marc Benioff believes AI will augment the workforce rather than cause mass layoffs, differing from other tech ...

Benioff also estimated that Salesforce has reached 93% accuracy with the AI product it’s selling to customers, including Walt Disney Co., which was developed to carry out tasks such as customer ...

Marc Benioff has made Salesforce 'Customer Zero' in exemplifying the Digital Labor concept. Here's how it's working in ...

Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every ...