A new feature has customers worried, but T-Mobile says it's meant to be helpful. Either way, you can disable it. Here's how.

T-Mobile's T-Life app includes a screen recording tool that creates a video of on-screen activity while the app is in use.

about half said that talking to a person worked better in all customer service situations than using automated systems like chatbots. 5. State Your Case, Calmly When you get someone on the phone ...