The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

With a budget of R304-million, the metro will upgrade walk-in centres, improve staff responsiveness, and enhance its virtual contact platform – all aimed at turning frustration into better service for ...

The Reserve Bank of India (RBI) has proposed a ban on displaying third-party products and services, including those from ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

You're probably used to getting your glasses directly from your eye doctor, but if you ask for your prescription before you ...

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters ...

HM Revenue & Customs has announced a new online Pay As You Earn (PAYE) service for UK employees to check their tax codes and ...

At least one political appointee at the Consumer Financial Protection Bureau is raising concerns about fees JPMorgan Chase & ...

Lone Wolf Exteriors, a business based in the Dallas-Fort Worth area, is expanding its services to meet the rising demand from ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The Delhi Metro Rail Corporation (DMRC) is conducting its 11th online customer satisfaction survey from July 15 to August 14.

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...