The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

With a budget of R304-million, the metro will upgrade walk-in centres, improve staff responsiveness, and enhance its virtual contact platform – all aimed at turning frustration into better service for ...

The Reserve Bank of India (RBI) has proposed a ban on displaying third-party products and services, including those from ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

You're probably used to getting your glasses directly from your eye doctor, but if you ask for your prescription before you ...

HM Revenue & Customs has announced a new online Pay As You Earn (PAYE) service for UK employees to check their tax codes and ...

At least one political appointee at the Consumer Financial Protection Bureau is raising concerns about fees JPMorgan Chase & ...

Professor Robert Ebo Hinson, a distinguished Sales and Marketing Consultant and Africa’s leading Marketing Scholar, has urged ...

Lone Wolf Exteriors, a business based in the Dallas-Fort Worth area, is expanding its services to meet the rising demand from ...

HMRC has unveiled a major overhaul to the UK tax and customs system today, July 21, set to impact 35 million people on PAYE.

Klaviyo has unveiled Klaviyo Service, a new AI-driven support platform giving all brands access to personalised shopping agents and real-time customer data.The announcement:Klaviyo, the only CRM built ...

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...