The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

Scammers know too well how to build a trap by planting fake customer service numbers online for well-known major airlines, banks, insurance companies, cable companies, online retailers and more.

Virtual assistants, customer service representatives, data entry workers, and transcriptionists are all online jobs that require little to no experience or education.

Build trust, credibility, and a strong online reputation with this comprehensive guide to managing online business reviews for Michigan small businesses.

Argentina-based Numia’s tech helps companies integrate their customer service channels into one platform using AI. The platform is vendor agnostic and can connect to bank kiosks, tablets, and ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know.

BLOOMINGTON– The City of Bloomington Utilities will soon launch Utility Access, a new online customer portal designed to give water, wastewater, and stormwater customers ...