Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The Federal Trade Commission (FTC) recently announced a new action and proposed settlement with the telemedicine firm NextMed. The action, which ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the help of AI.

Type of issue Code doesn't work Description I was tinkering with names and layout, so I am providing what I think are the only the applicable parts, but not my actual revised code. Basically: Calcu ...

Nine Energy Service (NINE) is expected to deliver a year-over-year increase in earnings on higher revenues when it reports results for the quarter ended March 2025.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Most (70%) of consumers say they will abandon a brand after just two negative experiences, while nearly a quarter will stop purchasing from a brand after only one bad experience, revealed a new ...

Due to limited time and resources, experts typically only label positive examples, leaving the selection of negative examples to be handled by algorithms. This paper proposes a novel method for ...

A fake customer service agent from Keto Supplements called to threaten me and demand I pay her -- or else. Her scam didn't go as she planned.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.