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Microsoft help desk less busy after Windows 7 (CNET) -- There are many ways to measure how Windows 7 is doing.

SINGAPORE--Microsoft's entry into the service desk market will most likely appeal to small and midsize businesses (SMBs) that do not have the means to purchase packaged software from established ...

Microsoft quietly launches Answer Desk, a free and fee remote help desk solution for Microsoft products.

Hackers piggybacked onto a Microsoft customer support portal between Jan. 1 and March 28 to gain access to the emails of noncorporate account holders on webmail services Microsoft manages, including ...

Microsoft commenced a new help desk service today, called 'Answer Desk,' that appears to be aimed at consumer users.

Microsoft this week launched its first certification for help-desk professionals.

On Tuesday, Indian outsourcing firm Infosys Technologies said it signed a three-year agreement to manage internal IT services for Microsoft worldwide, including help desk support for Microsoft ...

Hackers piggybacked onto a Microsoft customer support portal between Jan. 1 and March 28 to gain access to the emails of noncorporate account holders on webmail services Microsoft manages ...