Unlock business growth with ISSC Group and Microsoft Dynamics 365Issued by ISSC GroupJohannesburg, 03 Jun 2025Visit our press officeISSC Group's team of experts offers personalised Dynamics 365 ...

Away: Indicates the service representative is on a break but still connected to the customer service. Dynamics 365 Customer Service updates the service representative’s presence in real time based on ...

Better still, Microsoft’s soon to be released Customer Intent Agent in Dynamics 365 Contact Center will take that capability even further. Customer Intent Agent analyzes past interactions to create an ...

This is often achieved through the use of sophisticated phishing-as-a-service (PhaaS ... in campaigns targeting Microsoft 365 credentials, including Dynamics 365 Customer Voice, and is designed ...

CallMiner, a leading provider of AI-powered conversation analytics to improve customer experience (CX), today announced its collaboration and integration with Microsoft Dynamics 365 Contact Center. By ...

Velosio, a leading provider of digital transformation services, managed services, and managed cloud subscriptions for the Microsoft Dynamics ecosystem, announced today that it has acquired Strava ...

Leader in Agentic AI Achieves Microsoft’s Top Tier Partner Status to Help Enterprises Modernize Customer SupportDallas, Texas, — Cognigy, a global leader in AI-powered customer service solutions, ...

Ryan Roslansky, who has run LinkedIn for the past five years, will now also oversee Microsoft’s Office productivity software.

Drag & Drop in action - users can easily edit their metadata without toggling to new programs Drag & Drop and Metadata for ...