A conversation summary generated by Copilot in Microsoft Dynamics 365 Customer Service captures key information like the customer’s name, the issue or request, the steps taken so far, the case status ...

The Gist. Start your AI engines. Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service ...

Subsequently, Microsoft Dynamics 365 is filled with a wide range of AI features in virtually all of its modules, from Sales and Service to Project Operations and Customer Insights.

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Microsoft Dynamics 365 is a cloud-based and on-premises suite of business applications with ERP ... marketing, customer service, finance, supply chain and HR—neatly packaged in a centralized ...

Microsoft on Wednesday announced the preview of Copilot in Dynamics 365 Field Service, which may not be publicly available. Update 8/10: It's available in "public preview," according to a ...

A new AI-based extension to the company's Dynamics 365 CRM and ERP platform can automatically generate answers to customer emails, suggest marketing and sales campaigns, and summarize Teams chat ...

Microsoft announced on Wednesday that it plans to integrate Copilot — the generative AI tool built on OpenAI’s ChatGPT language model — into its Dynamics 365 Field Service application.

Many of those tasks are already automated, and Microsoft's hope is to make them better, said Jeff Comstock, corporate vice president of Dynamics 365 Customer Service at Microsoft.