Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

The SIM card (it stands for Subscriber Identity Module, by the way) has been with us since the early days of the cell phone ...

While the audit process generally has an overwhelming connotation, there are several steps that a not-for-profit (NFP) ...

A deep internal audit of the users’ workflows within your retail SaaS product will help you discover the best opportunities ...

One huge advantage of the newest financial apps is their ability to automatically sync with your bank accounts and categorize ...

Perhaps the best way to avoid medical debt is also one of the most time-consuming: Scrutinize every medical bill. As many as 80% of medical bills contain errors. Roughly half of all denied claims are ...

The steep rent hike is taking place at the same time that residents, donors and community learned that millions of dollars annually have been paid to top MorseLife executives.

A new bill raising the minimum salary for V.I. government workers to $35K is drawing pushback from Gov. Albert Bryan Jr., who ...

Effective leadership goes well beyond bright ideas; it revolves around exciting people about those ideas and helping them ...

Too often, scenario planning is treated as a one-time exercise, not a living discipline. Or worse, it is delegated entirely to finance, when cross-functional input is essential. Another common mistake ...

Managed accounts have been an option in defined contribution plans for more than two decades, but with limited adoption and ...