Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Discover how to create a customer service policy that will drive customer delight, loyalty, and revenue growth for your team.

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Tenable reported solid fourth-quarter earnings, with sales growing 11% and adjusted margins expanding to 25%. While Tenable continues to face macroeconomic and competitive pressures, customer ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Illinois Tool Works Inc. has strong growth prospects driven by Customer-Back Innovation (CBI) and efficient R&D, which is helping it gain share and enhancing pricing power. The company’s margin ...

The 10 best banks for customer service in 2024 Evaluating banks based on customer service quality, accessibility options, and overall satisfaction can help you choose an institution that provides ...

TROY, Mich.: 14 March 2024 — While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...