Last week, local government officials and industry experts interested in the use of Customer Relationship Management/311 solutions to improve service delivery came together in Dallas for the ...

As a customer service and customer experience consultant ... In the case of IT in a local government, when we do a great job of serving police, fire, water, and sanitation, these folks are ...

Be there: You need services support staff readily available to personally get with the local-government customer ... it's quite possible to generate service charges to those using the product ...

They believe it could be used to make government resources accessible ... federal agencies to develop strategies for improving customer service.

local, and higher education Contact Center business. He joined the podcast to discuss the future of government customer service contact centers.

Those of us watching the state and local government space anticipate that states ... leading to better quality of life as a result of AI-powered customer experience and modernized contact centers.

E- Governance can be considered an effective government service delivery in the most ... Furthermore, for every customer to be the heart of the E-governance, the availability of local content that ...

GUEST INTERVIEW: Daniel Wyner is the Chief Executive of ReadyTech's Government and Justice division. He takes us through research that shows there's a disconnect between local government and its ...