Staff at municipal service counters here can now don fictitious “work names” on their badges to safeguard their privacy from ...

A product or service sells and makes a profit, or it doesn’t. Local government investments can ... As far as she’s concerned, the “voice of the customer” is integral to budget strategy ...

When the Department of Government ... the state, local and education (SLED) markets deserve your attention—here’s how to get started. Reliance on one major customer segment poses a threat ...

Public sector services are joined up with shared identity management across central and local government ... through to understanding and visualising the experience a customer has with a service, and ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer ... of Government Employees Local 2809, which ...

come as Social Security faces steep personnel cuts as part of Elon Musk’s Department of Government Efficiency’s review while the agency confronts ongoing customer service lapses. Frank ...

Land bank CEO Daniels, who declined to be interviewed for this story, acknowledges that how the land bank handles customer service "has ... the DLBA paid the federal government $1.5 million ...

IT shops throughout state and local government have already adopted ... And chatbots are available 24/7, improving customer service and response times. In addition, a common platform improves ...

Shifting to a fully self-service model would go a long way in helping local governments ... maintenance for local government services can be completed behind the scenes, further boosting efficiency ...

SPRING CREEK — Residents with water service concerns can give their input ... following an independent study released this month showing local control over the water company may not help high ...