Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

San Diego's North Island Credit Union joins a growing number of institutions that are prioritizing AI technology to ...

BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.

Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...

From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...

The formerly state-owned telecoms biz said in 2023 that it aimed to shed as many as 55,000 jobs by 2030, equating to 42 ...

Klarna has launched a hotline to an AI avatar of CEO Sebastian Siemiatkowski where consumers can provide conversational ...

UK workers must shift from "trepidation" to "exhilaration" when it comes to AI or risk being left behind by those already ...

The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent ...

Like blockchain, AI is a legitimate technological innovation with real, transformative potential.

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

AI tools are reducing the need for new hires, especially in engineering, marketing, and customer service. The headlines say ...