BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.

BT is not only one company which is planning automation in full swing. The Swedish payments firm Klarna is also taking ...

AI is no longer just a tool—it’s a teammate. As work gets redefined, HR faces a pivotal leadership moment. This article explores how to redesign roles, culture, and strategy for the age of ...

Key Takeaways AI agents are streamlining enterprise operations and cutting costs across sectors.Businesses report up to 67 ...

“Enabling the fast-changing world of AI means we look forward to the things we will build over the next year, but which we ...

As others roll back use of tech due to quality, customers preferring to talk to humans Not content with a corporate blueprint ...

Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

San Diego's North Island Credit Union joins a growing number of institutions that are prioritizing AI technology to ...