He ended up being tricked by scammers into giving over control of his phone and access to money-sharing apps like Venmo and ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Instead, the New Jersey woman found a scam. While bad customer service is one thing, bogus customer service is becoming an increasingly common way for scammers to cash in on unsuspecting consumers.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

A Michigan mom's phone number ended up on a Cedar Point wall. The prank calls are starting to get old.

The Colorado Public Utilities Commission (PUC) revealed that Xcel Energy's automated system auto-disconnected about one in 10 calls last year.

If you need to get in contact with Chime customer service, here are the phone numbers to call, as well as other ways to get assistance.

Restaurant worker reveals secret sauce ingredients during emergency call, leading to online fallout.