More and more companies are now being impersonated, and even Amazon has seen a 33% increase in customer service impersonation ...

To conduct business confidently, consumers and businesses must be certain they can trust the identity of the caller.

While we often discuss the current scams out there, do you know how you would react when that call or text appears on your ...

Businesses have reduced the number of employees to save money. In order to survive, they have increased their use of technology. How irritating is it to call customer service and go through a ...

Cash App’s parent company is paying nine figures to settle a fight with federal regulators, in part thanks to an allegedly useless customer service phone number. On Thursday, the Consumer ...

But every time customers are on the phone with your customer service people, this is an opportunity to either keep or lose a customer ... the customer’s name and number and promise them a ...

The company shared examples of its AI calling a cellphone provider for help porting a phone number and talking with ... already offered tools to connect to customer service agents via chat windows ...

If you’ve been on the phone with customer service recently, there’s a good chance your first interaction was with a bot, or maybe automated voice, telling you to press some number to get to a ...

Scams just keep popping up when you Google ... about 22 minutes to fool Google into highlighting a bogus business phone number in a prominent spot in search results. The toll can be devastating ...

Although there's a pretty good chance you already have a phone number on ... to use your assigned number for calls and/or texts on a regular basis if you want to keep it. You can always select ...