Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

AI scams are getting more sophisticated every day, but the FBI has put out some official guidelines on how to keep yourself ...

An Adidas data breach through a third-party vendor exposed customer details like emails and phone numbers, raising concerns ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

A test of municipal call centres reveals widespread dysfunction, with Ekurhuleni, Durban and Mogale City among the worst ...

In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at ...

Closing the digital gap in convenience retail means offering technology solutions that support mom-and-pop shops, not ...

It's a delicate balance using customer data to create memorable experiences without jeopardizing the relationship you’ve ...

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

In this episode of LBM Talks Credit, Thea Dudley shares multiple ways to respond when a customer ghosts you. There's ...

You can switch to another wireless provider without buying a new phone. Here’s how.By Courtney LindwallSwitching to a new ...