Another potential career path is to pursue a position as a help desk manager. According to the Robert Half Technology 2007 Salary Guide, the national average starting salary for help desk managers ...

Career path development in QA, the help desk area and other unsung IT disciplines is still a pipe dream for many IT departments. Is it any wonder then that individuals — even those who really ...

Indeed, most of the dozen-plus IT professionals, managers, consultants and academics interviewed for this story believe career paths for help desk technicians largely lie in their own hands.

Resume stalking can help job seekers identify patterns that can set them on the right career path. A Harvard career advisor recommends using LinkedIn to study professionals with cool careers.