Another potential career path is to pursue a position as a help desk manager. According to the Robert Half Technology 2007 Salary Guide, the national average starting salary for help desk managers ...

Indeed, most of the dozen-plus IT professionals, managers, consultants and academics interviewed for this story believe career paths for help desk technicians largely lie in their own hands.

Career path development in QA, the help desk area and other unsung IT disciplines is still a pipe dream for many IT departments. Is it any wonder then that individuals — even those who really ...

CAREER PATH MAKER. Once you have an understanding of job families, subfamilies, career streams and career stream levels, the next step is to think about what jobs might be a good fit for your skills, ...

How do you choose a career path when you’re feeling stuck in your current one? Here are five strategies to identify your opportunities and find work that you enjoy.