What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Marcus Fairfax Fountaine of Fairfax & Favor talks about his British lifestyle label, from inspirations to its growing U.S.

Consumers often turn to online reviews to decide where to shop, eat or book services, but a new Tulane University study finds ...

The first grocery stores appeared in the 1920s and '30s. Large and full of products, they changed how Americans shopped for ...

Nvidia earned an exceptional 62% GAAP operating margin in fiscal 2025, as it prospered from significant operating leverage during the AI boom. We anticipate that GAAP operating margins will be 59% in ...

While retailers are sorting out how to best operate in a trade war, their customers are taking stock ... long-standing relationships and the scale that set us apart from many of our retail peers.” ...

The Zappos representative who picked up this call was moved by her story and not only processed the return but also sent the customer a bouquet of flowers with a heartfelt note. This singular act of ...

A customer shops at a Walmart store on April 9, 2025, in San Leandro, Calif. Reporter President Donald Trump has called out Walmart after the retailer warned consumers that they may soon have to ...

Your current research focuses on subscription businesses and the importance of customer capital. What is that, and why is it important for the economy ... huge amounts of revenue in the future. The US ...

This study introduces the Important Slice-Guided Model for DR Diagnosis (ISGM-DR), which utilizes 3D-Optical Coherence Tomography (OCT) images to effectively differentiate between normal retinas and ...

They started their report with this: The Nintendo Switch 2 is arguably the most important product launch ... and the reason for that won’t be its US launch, but Japan. Because Nintendo regained ...