Being Customer Zero drives three critical transformations: product transformation, product integration and product confidence ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Shopify reports on effective customer acquisition strategies, including pre-launch demand, in-person connections, and ...

Customer needs considering new smart grid technologies do not pre-exist but emerge in the markets. This paper identifies and engages lead users in service development based on possibilities created by ...

When we think about AI in customer service, it's easy to fall for the myth that it can fully replace human customer service agents. But here’s the reality: When customers reach out for support ...