NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

While mass outages like 2024’s CrowdStrike event can bring small businesses and major corporations alike to their knees, small technical issues or IT events are far more common and can shut down ...

The second annual survey on customer vulnerability from NICE, the leading global AI-powered customer service automation platform, reveals a rise in Brits self-identifying as vulnerable, reaching 19% – ...

Council tenants across Swindon have been visited by housing officers to ensure they are receiving the support they need.

We list the best CRM software solutions for startups, to make it simple and easy for a new business to manage communications and customer relationships ... that you may need as your business ...

Individuals who live in low-income households are more likely to experience energy poverty (defined as spending 6% or more of income on energy needs), which can be exacerbated due to home energy ...

A little more effort on their part to attract more customers would go a very long way. Credit cards? Accepted with an upcharge. Parking: Large parking lot. Noise level: Quiet. Special diets?

LEXINGTON, S.C. (WOLO)– Lexington Police Department need help identifying two people who are alleged to have been involved in a shoplifting incident at ULTA Beauty on January 2, said officers.

As it strives to give customers a better experience tailored to their needs, in alignment with the 2025 Consumer Banking Digital Transformation Strategy, National Bank of Kuwait (NBK) has announced ...

Hopefully, that is exactly what happens here. Superior Police Department Needs The Public's Help On its early afternoon Facebook post, the Superior Police Department requested the public's help in ...

The results of two recent reports regarding the importance of having access to affordable, quality child care — and the negative financial impact when that isn’t readily available ...