The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying opportunities ...

In the United States, we needed to have large, visible organizations go through at least one iteration of a life cycle of ITIL process deployment to show it could be done successfully and there ...

However, it is still the proven approach for ensuring the right processes, people and technology are in place for the IT department to support the business. The IT infrastructure library (ITIL ...

Knowing which ITIL processes will have a big impact on the business — and addressing them first — pays off in multiple ways. For instance, solving particular problems in small bites will show ...

but is now simply ITIL) is a set of ITSM practices and procedures for core IT processes like change management, service-level management, incident management, and several others. ITIL has actually ...

But important topics such as security, financial management, the relationship between IT services and business value, and links between ITIL and other process disciplines got only lip service ...

ITIL processes provide various key performance indicators (KPI) to allow you to measure IT performance and cost. It provides benchmarks for measuring IT service delivery, improving quality and ...

Kurt Milne, managing director of the IT Process Institute in Eugene, Ore., said that modifying systems to fit within ITIL processes can be difficult. In addition, ITIL requires changes in the ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...