An East Bay couple says a weekend trip to Vegas went terribly wrong after their room's ceiling began to leak. The hotel refused to compensate their full stay until 7 On Your Side got involved. The ...

In the age of instant communication and personalized service, guest messaging software has become a must-have in the modern ...

Hotel hiring managers requested 36% more background checks in the first half of this year, compared to last year, according ...

When flooding forced them to seek refuge at a local hotel, a Durham couple were turned away because of their address.

Reddit user More_Paramedic3148 recounted the incident, detailing how the guest and his wife had arrived at the hotel at 1:45 p.m. After being greeted by the original poster (OP), the man just pressed ...

Tiny bottles of shampoo, conditioner, and lotion used to be a hotel staple. Now, many hotels are switching to wall-mounted ...

Numerous hotel franchises are named in a federal lawsuit from a former sex worker, alleging she once slept with 350 men ...

A 67-year-old woman was arrested at a hotel after an anonymous tip reported she was involved in prostitution activity. Hsu ...

Smartphones have come to dominate our consumer life, but in many businesses across the country, there’s still a strong case ...

Financial experts are sounding the alarm over a so-called "front desk scam" in which callers try to trick hotel guests into divulging their credit card information over the phone.

If you’ve ever stayed at a hotel, you may have noticed a telephone installed in the bathroom. While it might seem unnecessary at first, hotels have been placing telephones in bathrooms for decades.

His key was digital, accessed through the app. Choa also used the hotel app to message the front desk with requests instead of picking up the phone.