Demis Hassabis, Elon Musk, and Sam Altman have all warned that artificial general intelligence (AGI) will outwit humans in ...

People say they prefer a short story written by a human over one composed by artificial intelligence, yet most still invest ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Now, Japanese researchers are moving a promising, tooth-regrowing medicine into human trials. If the trial is successful, the ...

Simply scraping data from the internet is no longer sufficient; expert-level annotation is vital to achieving robust machine ...

People find AI more compassionate and understanding than human mental health experts, a new study shows. Even when ...

It’s only as good as the thought and care humans put into it. If we get it right, it has the potential to solve real problems for real people by helping them augment their work and their ability ...

But while AI excels at automation and data-driven insights, it lacks the empathy and critical thinking that human agents provide. In 2025, the most effective customer service models will be human ...