they'll get a better response and a faster response than they will if they call customer service," says Sunil Gupta, co-chair of the Driving Digital Strategy executive program at Harvard Business ...

CPA firms are constantly confronted by regulatory, compliance, and ethics issues in the face of an unpredictable and changing ...

To manage risk effectively and secure board-level buy-in, CISOs must stop talking about technology and start speaking the ...

Renta 4 | Telefónica has announced an agreement to create a business services company in the United Kingdom. Virgin Media O2 UK, Telefónica’s 50% joint venture in the United Kingdom, has announced the ...

Moment girl, 11, narrowly saves baby sister from runaway vehicle in last-second rescue Howard Lutnick says bananas — a tropical fruit — should be grown in the US 25 Hollywood Legends Who Deserve an ...

Writing a good business plan is more than just jotting down goals for your new business and estimating how much money you'll make. Developing a business plan is like test-driving a new car; when ...

As a small-business owner, you must know when you will have to provide customers with the opportunity to cancel service agreements. Common examples of service agreements include cell phone ...

Executives left better equipped to navigate the transition from the increasingly commoditized product landscape to one offering value-added services. Companies today fight tooth and nail to maintain ...

Business development at professional services firms is outdated ... ve successfully collaborated with colleagues—by, for example, introducing other partners with different areas of expertise ...

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Businesses can expand their offerings ... A loss leader strategy, for example, introduces new customers to a service or product in the hopes of building a customer base and securing future ...