Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The benefits of retention go beyond saving on recruiting costs. ... “Just as you would expect to measure customer NPS,” Ashby says, “employee NPS is just the other side of the coin.

Austin, Texas / Syndication Cloud / July 18, 2025 / TTEC The job market has undergone a major transformation over the past ...

Companies that lead in customer experience have 60% more engaged employees, and investing in employee experience impacts the customer experience and can generate a high ROI for the company. Here ...

Organizations have long focused on customer journey mapping to enhance customer experience (CX), which leads to substantial returns for shareholders. However, the equally important employee ...

Why employee experience matters for customer experience Front-line workers shape customer experiences with a brand every day, making them an invaluable source of insight. Published March 26, 2024 ...

Customer-facing employees with more tenure, more cross-departmental experience, and full-time status generated $87 per person hour versus $57 for those employees not having those three experiences ...

Managers, Frommeyer stresses, need to be equipped with knowledge to speak with employees about their benefits options, and they should not be afraid to direct employees with additional questions to ...

2025 employee benefits & workplace predictions: ... 2025 will see more companies further extending pay-for-performance into departments including customer success, marketing, ...

We also haven't turned over our customer-service people since that time. Nobody wants overworked, burnt-out people representing their agency. Talk to those who work in an employee benefits department ...

In a remarkable move that redefines employee support within the retail sector, supermarket chain Sklavenitis has introduced the 14th salary to its entire workforce in Cyprus, including employees from ...