Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

It’s not what you say but how you say it. In the throes of emotional conversation, we can bond through building rapport.

Canceling your subscriptions and services can be a challenge, even with new rules in place that are supposed to make it ...

The arsenal was to be retrieved "if called upon to do so" -- a directive ... that "it's not anyone's place to say you can't build something [off your service] and your records being pretty sparse ...

But some rural Australians say they're getting poor service or complete blackouts, prompting safety concerns in some communities. Tens of thousands of old mobile phones stopped working in October ...

The Highway Patrol did not release the names of the drivers or say whether they would be cited or charged in the crashes. Midday Editor The Tampa Bay Times e-Newspaper is a digital replica of the ...

Do you ever say “I’m sorry” when there’s nothing ... Use Gratitude Instead The way we frame our words shapes how others see us—and how we see ourselves. By replacing unnecessary ...

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A UBS Arena parking attendant pocketed nearly $5,000 since last spring, offering concertgoers and sports fans discount parking at the arena by sending the parking fees directly to his personal ...

Singapore has seen a jump in hoarding cases in recent years, with observers warning that the numbers may rise even further due to Singapore's ageing population. New: You can now listen to articles.

Meanwhile, 41 percent of students say they love school and 71 percent of parents believe their kids do—a gap of 30 percentage points. The gaps tend to be smaller when students are younger.

Mobile network Three has apologised after customers across the country reported problems making and receiving voice calls. More than 10,000 people have logged problems on outage site Downdetector ...