A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI ...

State legislators were stunned during a late-night budget debate when a veteran Republican lawmaker stood up and read graphic references to the female anatomy from a school library book.

AARP members spoke out about "frustrating" customer service experiences with the Social Security Administration during a meeting in Melville. Newsday reporter Tiffany Cusaac-Smith has the story.

Customer service can help your practice in many different ways, and all it takes is improvement in this critical area to enjoy the benefits. Always focus on the patient. First, answer all questions ...

Broadband customer service ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.

Unsurprisingly, doesn’t help, and it . But what can we do if we’re coming up empty yet still want to keep the conversation going? Well, there are different ways of dealing with this problem.

Image by Tim Sandle. ‘The customer is always right’, so the old adage goes. However, there are times in business when a customer pushes things too far and the best response is to say ‘no.’ ...

Do Dogs Form Images from Words Describing Objects? Specifically, 18 dog owners were invited to bring their pets to the laboratory along with five objects that the animals knew well, such as rubber ...

Sixth Circuit Court of Appeals dismisses claim under Americans with Disabilities Act ADA for Coca Cola company with coprolalia Tourette syndrome and profane utteranc ...

Reinforcing resilience with personalized customer experiences Saying "yes" to personalized CX isn’t as easy as pressing “1” on a customer service phone menu.

Reinforcing resilience with personalized customer experiences Saying "yes" to personalized CX isn’t as easy as pressing “1” on a customer service phone menu.

What experts say about how to deal with bad customer service involving your money CHICAGO (CBS) – Lately, a rash of CBS 2 viewers have reached out about their battles with banks.