It’s not what you say but how you say it. In the throes of emotional conversation, we can bond through building rapport.

Dare I say that this winter the workload in town has felt “manageable”? That’s the customer service buzzword word I’m trying ...

Both chlorine and oxygen bleaches can remove stains and disinfect surfaces. But there are limits on how and where you can use ...

Canceling your subscriptions and services can be a challenge, even with new rules in place that are supposed to make it ...

I hope legislators start to think critically about the costs – to lineworkers like me, and to the customers we serve with ...

Beyond the grand gestures of a single day, love finds its deepest expression through service. It is in the small but ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

“The collision center called daily for almost a week with odd reports – a minor scratch during reassembly, waiting on parts, ...

A Subway customer says a worker refused her tip, claiming that the sandwich chain doesn’t give its workers the money. In a ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Keep in mind that Privacy cards don't have the same protections as credit cards. They work like debit cards. So, if you give ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...